Returns & Exchanges

At Clinikally, we want you to be completely satisfied with your skincare journey. If you receive a damaged, defective, or incorrect product, our hassle-free return policy ensures a quick resolution within 7 days of delivery.

1

Initiate Request

Log into your Clinikally account and navigate to the 'My Orders' section to select the items you wish to return or exchange.

2

Quality Verification

Upload clear photos of the product and its original packaging to help our dermatology experts verify the condition of the item.

3

Package Pickup

Once approved, our courier partner will schedule a convenient pickup from your address; please ensure all seals and labels remain intact.

4

Refund Processing

After the item reaches our warehouse and passes inspection, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing